Sarviqo™ is owned and operated by Wuhan Philomi Biotechnology Co., Ltd.. The company is the seller of record for purchases made through sarviqo.com.

We sell decorative wall organizers for indoor household organization and wall accents. Individual designs may feature panels, hooks, small shelves, holders, compartments, or other storage elements as shown in their descriptions.

Materials and finishes vary between designs. Check the individual product page for its specific material, measurements, finish, weight, components, and accessories; do not assume one material applies to every organizer.

Included screws, anchors, hooks, brackets, adhesive components, or other mounting pieces are specified on the product page or in the item’s package list. Not every product includes the same hardware.

No universal wall compatibility is guaranteed. Select suitable hardware for the wall type and expected load. Follow product instructions and seek qualified installation help where necessary, especially on delicate, hollow, or uneven walls.

We strive to represent finishes, colors, and dimensions accurately. Screen settings, lighting, manufacturing tolerances, and material characteristics may cause minor differences. Important material or specification discrepancies should be reported to customer service.

Follow product-specific care guidance. In general, avoid overloading, abrasive cleaners, prolonged moisture, and modifications that could affect product integrity unless the product instructions allow them.

Orders are usually processed in 2–4 business days following payment confirmation. During busy periods, allow up to 5 business days. Transit time begins after dispatch.

Standard U.S. carrier transit is generally estimated at 10–15 business days after shipment, in addition to order processing. Delays may arise from carrier, customs, holiday, weather, or remote-area conditions.

Available delivery methods and shipping charges are shown at checkout before you pay.

Orders may ship from our own or designated fulfillment partner facilities based on inventory and destination. The actual dispatch location may differ from our company registration address.

We normally send a shipping confirmation with tracking information to your checkout email when the order is dispatched and tracking details are available.

Contact customer service with the order number. If the package shows delivered, also check household members, entrances, reception, mailroom, and nearby delivery locations. We will review the claim rather than automatically refusing it because tracking says delivered.

Email us as soon as possible. We will make reasonable efforts to help before fulfillment starts, but a request cannot be guaranteed once processing or shipping preparation is underway. Successful cancellations before fulfillment do not incur a cancellation fee.

Eligible items may be returned within 30 calendar days after delivery. Please submit your request within that period and contact us before sending an item back.

Preference-based returns should generally be unused, uninstalled, unmodified, and complete, with original included hooks, hardware, and other components. Keep protective packaging where reasonably possible.

After an eligible return has been approved, we will send the correct return destination and instructions. Do not return the item to our company registration address without instructions.

For change-of-mind or preference returns, the customer generally pays return postage. For a confirmed error attributable to us, we offer an appropriate solution at no extra cost caused by that error. No restocking fee applies to approved returns.

Once an eligible return has been received and inspected, or another refund resolution approved, we initiate the refund to the original payment method within 5–10 business days after approval. Financial institutions may take extra time to post it.

Contact us within 7 calendar days of delivery with your order number and photographs. Confirmed damage, incorrect shipment, or missing components will be addressed through an appropriate replacement, part reshipment, refund, or other resolution.