From checkout to your door

Order processing times

Orders are normally processed within 2–4 business days after payment confirmation and necessary verification. During promotions, holidays, or unusually busy periods, preparation may take up to 5 business days. Business days exclude weekends and applicable public holidays.

Processing is separate from carrier transit. Product pages will specify any additional production timing for a particular item if applicable.

Estimated standard U.S. delivery

For supported U.S. destinations, standard shipping transit generally takes an estimated 10–15 business days after dispatch. Total estimated arrival time includes the processing period plus carrier transit. These are estimates rather than guaranteed arrival dates.

Carrier operations, customs, weather, holiday volume, remote destinations, and other disruptions can extend delivery times.

Shipping fees

Available shipping services and charges are calculated and shown at checkout based on the delivery destination and order details. You can review the shipping cost and final order amount before payment. We do not promise a blanket free-shipping threshold.

Fulfillment origin & split shipments

We fulfill orders through our facilities or designated warehousing and fulfillment partners according to inventory, product requirements, and destination. A parcel may originate from a different place than our registered office in Wuhan, China.

Multiple products in an order may be dispatched separately, in which case individual parcels can have separate tracking numbers.

Tracking information

When your parcel is dispatched and tracking becomes available, we normally email the tracking number or tracking link to the address provided during checkout. Tracking updates can take time to appear after label creation or while moving between carrier networks.

Shipping addresses and changes

Please check the recipient name, street address, apartment or unit number, postal code, and phone number before ordering. Contact us immediately if you notice an error. We will make reasonable efforts to change an address before fulfillment starts, but changes may not be possible after dispatch preparation.

If a parcel becomes undeliverable due to an address entered incorrectly by the customer, reasonable reshipping charges may apply following review.

Supported delivery locations

Delivery options to P.O. boxes, APO/FPO addresses, U.S. territories, or remote locations depend on available carriers and the specific organizer. The checkout page reflects the shipping services available for the entered address.

Delayed or inactive tracking

If tracking does not update for an extended period or delivery appears substantially overdue, email us with your order number and tracking information. We will review the shipment status and work with the relevant fulfillment or carrier provider where appropriate.

Lost parcels

If a shipment appears lost, contact our team and provide your order details. After examining tracking and carrier information, we will arrange an appropriate reshipment, replacement, refund, or other reasonable solution when the loss is confirmed. We do not automatically transfer responsibility to the customer upon carrier handoff.

Marked delivered but not received

Check nearby entrances, porch areas, household members, building reception, mailrooms, neighbors, and usual carrier drop-off locations. If the package remains missing, contact us so we can investigate. A tracking status showing “Delivered” does not automatically end our review of a claim.

Damaged, incomplete or incorrect orders

Inspect your wall organizer and its included parts upon delivery. Report damage, incorrect products, or missing components within 7 calendar days after delivery, including photographs of the product, outer packaging, label, and any affected brackets or mounting pieces.

Where a problem is confirmed as attributable to us, we will provide an appropriate part shipment, replacement, refund, or return solution without additional cost caused by that error. The 7-day reporting request does not remove statutory rights.

Order changes & cancellation

Ask for changes or cancellation as soon as possible. We will try to accommodate requests before fulfillment begins but cannot guarantee changes after packing, processing, or shipment preparation has started. A successful cancellation made before fulfillment carries no cancellation fee.