Four steps to an eligible return

30-day return period

Contact us within 30 calendar days after delivery if you wish to return an eligible item. The request must be made during the return window, and approval depends on the product condition and other requirements set out here. Legal consumer rights remain unaffected.

How to request a return

Email service@sarviqo.com before sending the product back. Include:

• Order number and checkout email
• Name or description of the decorative wall organizer
• Reason for your request
• Photos or videos where relevant
• Pictures of the outer packaging and shipping label for incorrect, damaged, or incomplete shipments

Our team will review the request and provide instructions for any approved return.

Product eligibility

For a change-of-mind return, an organizer should generally be unused, uninstalled, complete, unmodified, and in its original condition, with all originally included hooks, brackets, fasteners, screws, shelves, and other components. Retain protective packaging wherever reasonably possible.

Opening a shipping carton alone does not automatically make a product ineligible. Items with a confirmed original fault, shipment error, or rights protected by law are handled separately.

Color, finish, size and product variation

Materials, finish details, color appearance, and assembly accessories vary across the collection. Lighting, screen differences, manufacturing tolerances, and natural material variations can cause minor changes in appearance. These are not always defects; however, you may request an eligible preference-based return during the stated window.

If an item differs materially from its published description or ordered specification, contact support with photographs so the issue can be investigated.

Approved return destination

Do not automatically send parcels to our registered office in Wuhan. The correct returns warehouse may differ from our legal business address. Customer service will supply the return address and instructions after the request is reviewed and approved.

Sending a package without approval or to a different address can delay the process and may prevent us from tracing it.

Items with special conditions

Preference-based returns may be unavailable for personalized or custom-made goods, products expressly marked as final sale before purchase, and products materially altered or damaged after receipt for reasons unrelated to an original issue. Missing major included parts can affect eligibility.

Discounted items remain subject to the standard return policy unless a specific non-returnable status was clearly disclosed before purchase. Restrictions do not remove non-waivable consumer rights.

Damaged, defective, incorrect or incomplete orders

Notify us within 7 calendar days after delivery if a wall organizer arrives damaged, does not match the ordered item, is missing included mounting hardware, or has another verified original defect.

Please provide the order number, relevant product and packaging photos, and a clear description. For a confirmed error attributable to Sarviqo™, we will arrange a suitable component reshipment, exchange, replacement, return, or refund at no extra cost resulting from that error. The reporting period does not eliminate applicable legal rights.

Return postage and handling costs

Preference-based returns: Customers generally pay the cost of shipping an unwanted or incorrectly selected item back to the designated return address. The original outbound shipping fee is generally not reimbursed for preference-based returns.

Confirmed seller errors: We cover the reasonable return or replacement costs that result from confirmed damage, defects, shipment mistakes, or missing components attributable to us.

Restocking: We do not charge a restocking fee for an approved return.

Returning the package safely

Use a reliable shipping service with tracking for an approved preference return. Pack wall organizer panels, hooks, decorative surfaces, and other components so that they are adequately protected during transit. Retain the shipping receipt and tracking reference until your request is resolved.

Exchanges & replacement parts

For confirmed issues, replacement parts or an exchange may be arranged when appropriate and available. For a preference-based exchange, contact customer service so available options and any applicable shipping costs can be explained before you return an item.

Refund timing and method

Where a return is required, items are checked when received. Once the return or other refund resolution is approved, the eligible refund is initiated to the original payment method within 5–10 business days after approval.

Banks and payment providers may need additional time to display the credit. If you have not seen the credit after the expected period, contact your provider and our support team with the order reference.

Order cancellations

Send any change or cancellation request as soon as possible after ordering. We make reasonable efforts to help before fulfillment begins, but cancellations cannot be assured after processing or dispatch preparation starts. No cancellation fee applies to successfully canceled orders before fulfillment.